Frequently Asked Questions & Customer Service

We're happy to help in anyway we can! For answers to your questions and concerns, please choose a topic from the list below.

Frequently Asked Questions
Henry Field's Catalog Mailings
What is my Hardiness Zone?
When will my order ship?
How do I place an order? How do I get a password?
What forms of payment do you accept?
How much do you charge for shipping & handling?
My coupon or discount doesn't appear. How do I claim it?
How do I unsubscribe from the e-mail list?
Our Safe Seed Pledge
Does Henry Field’s sell GMO seed?

Ordering
Searching for Plants & Products
Registering and Placing an Order
Using the Shopping Cart

Order Processing
Substitutions
Cancellations
Returns

Shipping & Taxes
Shipping Rates
How and Where We Ship
Shipping to a Different Address
Shipping Schedule
Shipping Methods
Sales Tax

Planting and Care
Why Buy Field's Premium Fruit Trees?

Coupons, Gift Certificates & Contests
Redeeming Coupons
Gift Certificates
Gift Certificate Inquiry
Replacement Certificate Inquiry
Contests

Account Maintenance
Updating Your E-mail Address or Billing/Shipping Address
Forgot Your Password?
Change Your Password
Subscribe or Unsubscribe from the Henry Field's E-mail List

Technical Assistance
Cookies
Browser/OS Problems
Missing Buttons or Links
Reporting Technical Problems
Did My Order Go Through?
Email Newsletter Help & Troubleshooting
Image Problems in AOL (funny colors, etc.)

About Us
Contact Us
Vendor & Merchant Inquiries

Policies & Guarantees
Privacy Policy
Links
No-Risk Guarantee

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Have another question? Return to the Customer Service Help page or send an e-mail directly to Customer Service